Common questions about booking a clean with us

Call or send the contact form with the type of clean, where you are, roughly how big the space is, and when you need it. We'll suggest the right scope and send a clear quote. No pressure to book.

We clean across the Rogue Valley, including Medford, Ashland, Grants Pass, Central Point, Jacksonville, Phoenix, Talent, and Eagle Point. If you're nearby but not on that list, ask anyway.

Yes. Thyme and Shine is insured and bonded.

Yes. Weekly, every other week, or monthly, set up around your home and what matters most to you.

Yes. Turnovers are planned around your check-out and check-in times, with fresh linens and the details guests notice first.

Yes: offices, studios, salons, cafés, and other small businesses, scheduled around your opening hours.

Yes. We scope each job around what's there: dust, fixtures, appliances, and whatever your landlord, buyer, or final walkthrough will check.

Yes, we arrive fully equipped. If you have a product you prefer or a sensitivity we should know about, tell us before the clean.

Non-toxic, botanical, low-residue products, chosen so nothing harsh is left behind on the surfaces you touch every day.

No. Many clients give us access and come back to a finished space. We'll follow any instructions for your property.

Tell us. Every clean is backed by our satisfaction guarantee, and we'll work with you to make it right.